More than a decade ago, we established Frontline with the goal of serving homeowners more affordably and reliably in the hurricane-prone Southeast United States, particularly Florida. In that time, we’ve seen both slow and active years for hurricanes—but Frontline Homeowners Insurance and our affiliated insurance companies have consistently weathered every challenge and stood strong to protect our customers. Here’s how we’ve been able to deliver this performance:
Strong financials – as validated by our “A” Exceptional rating with Demotech, a highly respected insurer rating organization, First Protective Insurance and Fidelity Fire and Casualty are financially strong companies with substantial resources for the future. The Demotech rating is recognized by the federal mortgage backed loan programs such as HUD, Fannie Mae and FHA.
Excellent Customer Service – At Frontline Homeowners Insurance we strive to maintain the highest levels of customer service and satisfaction. We take great pride in exceeding our customer’s expectations. We are dedicated to providing our agents and policyholders with timely and courteous service. Don’t just take our word for it, follow the link below to see some of our customer reviews and to submit your own feedback.
Customer Feedback.
Quality people – Our staff and claims professionals live and work in the heart of the communities we serve. We know insurance challenges specific to Florida and South Carolina, and we’re experts on construction standards as well as the high expectations of our insureds.
Frontline Homeowners Insurance is the newest independent agency system insurance company and the only Florida domestic homeowners insurance company to join the Trusted Choice brand movement. Trusted Choice educates consumers about the benefits of using independent agents and brokers for their insurance needs: choice of companies, customized policies and advocacy support.
“Our partnership with Trusted Choice is the culmination of ten years of hard work,” says Leman Porter, President of Frontline Homeowners Insurance “Our commitment to providing higher standards of service and value makes Trusted Choice a natural match.”
Excellent underwriting – We have a seasoned, professional underwriting department that reviews the policies submitted by our agency partners. The quality of our underwriting ensures a long, successful partnership between us and our insureds. The stability our underwriting brings is one more advantage to having your valuable assets insured and protected by Frontline Homeowners Insurance.
Claims service – All claims reported on a Frontline Homeowners Insurance policy are handled by our own team on a personal level. When our policyholders experience a loss, we send a Loss Recovery Specialist to your door with extensive experience in handling catastrophes, including hurricanes, as well as all other perils covered in our policy forms. We understand the challenges homeowners face during this very difficult time, and we respond with professionalism, speed, and sensitivity.
Resourceful support – Our partnership with insureds extends beyond quality service and responsive claims handling to include vendor programs that support rebuilding efforts that meet with best building practices and construction standards. Through our relationships in the building industry, we’re here to assist customers after a loss, advising them on construction choices and locating vendors with a track record of responsibility and quality.
